Welcome to Florida Blue, and thank you for choosing us for your health insurance needs. We appreciate the trust you have placed in us and are committed to providing personal support to all of our members. However, with so many people enrolling in the new health plans, we are experiencing call volumes significantly higher than typical, which is resulting in longer than usual hold times. We wish this was not the case and are doing everything possible to help people who have applied for January 1 coverage to complete the enrollment process. We want to share some information with you that may help you to answer your immediate questions.
If you are waiting for your member ID card, please know that we are working diligently to get these to you as quickly as possible. If you need to see a doctor, a specialist, get a prescription filled now, etc., please call us at 1-877-352-2583 and we will ensure you are able to get the care you need.
Making a Payment
You can make a payment by phone (1-800-950-3577) or in person by visiting any of our 18 Florida Blue centers.
Our telephone hours have been extended to Monday through Thursday from 8am to 9pm, Fridays from 9am to 9pm and on Saturday and Sunday from 9am to 5pm through January 28. Our centers are open Monday through Saturday from 9am to 8pm and on Sunday from noon until 5pm.
If possible, please have the approval letter you received from healthcare.gov on-hand when you make a payment. This letter has important information that will make it easier for us to confirm your coverage and process your payment.
Please allow 6-9 days to receive a payment confirmation for payments made by check and 4-7 days for payments made by electronic funds transfer. If it has been longer than this, please contact us so we can research this for you.
Need to Apply for Insurance?
If you have not yet applied for a health plan, you can talk directly with a health plan advisor or licensed Florida Blue agent to determine the best plan to meet your needs. They will ensure that all of the forms you need are completed correctly so that you are able to take advantage of any available tax credit or federal assistance.
If you did not enroll between October 1 and December 31, 2014, for a January 1 effective date you will need to follow the established Government calendar for enrollment and effective dates.
- Applications received by January 15 will have a February 1 effective date for coverage.
- Applications for coverage after January 15 will have an effective date of March 1. The final deadline to apply is March 31, 2014.
If you have general questions about purchasing a plan or would like to learn more about available Florida Blue plans and benefits, you can find helpful information on our website: floridablue.com
Again, we apologize for the hold times. We are working hard to meet the needs of all our members during this extremely busy time. We appreciate your patience. Thank you!