UPDATE: Information for New Members

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Welcome to Florida Blue, and thank you for choosing us for your health insurance needs. We appreciate the trust you have placed in us and are committed to providing personal support to all of our members. However, with so many people enrolling in the new health plans, we are experiencing call volumes higher than normal, which may result in longer than usual hold times. We want to share some information with you that may help to answer your immediate questions.

Making a Payment

You can make a payment by phone (1-800-950-3577) or in person by visiting any of our 18 Florida Blue centers.

Payment Confirmation

Please allow 6-9 days to receive a payment confirmation for payments made by check and 4-7 days for payments made by electronic funds transfer.  If it has been longer than this, please contact us so we can research this for you.

ID Cards

If you are waiting for your member ID card, and you need to see a doctor, a specialist, get a prescription filled now, etc., please call us at 1-877-352-2583, and we will ensure you are able to get the care you need.

How Can We Help You?

If you still have questions, please see the various ways we can help!

  • Call 1-800-876-2227, Monday – Friday, 8 a.m. to 8 p.m. (ET)
  • Walk into a Florida Blue Center. Click here for locations and to confirm hours for each Center.
  • Contact your local insurance agent.
  • Go to FloridaBlue.com/exploremyoptions to shop and compare plans.

We look forward to partnering with you in your pursuit of health.   This information is for illustrative purposes only and is being provided to help increase understanding of the impacts of some of the provisions of the Affordable Care Act (ACA). It does not attempt to cover all of the law’s provisions and is not intended as tax or legal advice.

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428 Responses to “UPDATE: Information for New Members”

    • Florida Blue Support Team

      Florida Blue Support Team

      Pamela,

      I’m sorry you’ve had a hard time getting through via the phone. If you can email us your name, DOB and phone number and the nature of your inquiry to socialmediasupport@floridablue.com we will contact you. We are receiving inquiries in the mailbox and it is working, so if you please send your information again, I will make sure to we will have someone contact you as soon as possible. Thank you. Victoria

    • Kellie Shoemaker

      I paid for my policy in October. Have been calling and asking about my id card or at the very least a member number since November. After countless hours on hold, going to the center in person, sending emails and still calling I do not have it. I missed a doctors appointment already and have had to pay for meds out of pocket. I was promised a week ago they would call my doctor and pharmacy to make arrangements so I would only pay the copay, this never happened. Very upset. Lord knows how long it will take to receive reimbursement for what I have paid out of pocket thus far.

    • Florida Blue Support Team

      Florida Blue Support Team

      Hello Kellie. We apologize for the issues you are experiencing. If you would please email your name, dob, along with your phone number to socialmediasupport@floridablue.com, we will have someone contact you to fix the situation. Thank you – Victoria

    • CLAIRE

      SUCH PERSONAL REPLY MESSAGES. I AM SO TOTALLY ASSURED ABOUT MY COVERAGE AND YOUR SINCERITY.

    • Florida Blue

      Florida Blue

      Hello Claire, yes this has been a frustrating experience for many, and I apolgize for the issues you are experiencing. If you need additional help, please email us at socialmediasupport@floridablue.com with your full name, contact information, your request and a phone number where you can be reached and we will do our best to resolve your issue. Thank you again for your patience and understanding, Sharon

  1. Pier Raccuglia

    Total fail!! Had a very important appointment, a yearly follow up for my son an oncolgist . After spending a working day on the phone and emails to social nothing was solved.

    I’m paying for a platinum plan that means nothing as I am not insured .

    Reply
    • Marion Lindsay Johnson

      I was provided a BCBSFL member ID number on March 6th and as of 3-23-2014 I am still not able to register myself to access any information on BCBSFL site. My first payment has been processed but I still await ID cards. Wife and I have regular doctor appointments in April and I believe enough time has passed to allow you to provide documents by now – when will I receive the ID cards and be able to access info on your site ?? I start to question coverage except for fact that you have taken my first payment.

  2. Fay M Worley

    I am signed up never got my cards. I have called and have been on hold for 2 HOURS. I am trying to run a business and can’t keep holding on like this.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Fay,

      I have passed along your information (which I have deleted, so your private information is not made public) and we will have someone contact you as soon as possible. Thank you, Victoria

  3. Jim Mennen

    Please disregard the contact phone # I mistakenly listed in 1st post…the # I have been trying to get through on for customer service is 877 352 2583.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Hello Jim. We apologize for the issues you are experiencing. If you would please email your name, dob, and member ID#, along with your phone number to socialmediasupport@floridablue.com, we will have someone contact you to fix the situation. Thank you – Victoria

  4. Florida Blue Support Team

    Florida Blue Support Team

    Hello Jill. We apologize for the issues you are experiencing. If you would please email your name, dob, along with your phone number to socialmediasupport@floridablue.com, we will have someone contact you to fix the situation. Thank you – Victoria

    Reply
  5. Tom

    Unable to get any prescriptions filled. No one at Florida Blue will help us figure out why? Spent 4 hours on phone with no luck. Welcome to the new world of medicine.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Hello Tom. We apologize for the issues you are experiencing. If you would please email your name, dob, along with your phone number to socialmediasupport@floridablue.com, we will have someone contact you to fix the situation. Thank you – Victoria

  6. Diane and Ben Kupfer

    Two months, lots of phone calls, and still no insurance cards, policy numbers, etc.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Hello Diane and Ben. We apologize for the issues you are experiencing. If you would please email your name, dob, along with your phone number to socialmediasupport@floridablue.com, we will have someone contact you to fix the situation. Thank you – Victoria

  7. Diane and Ben Kupfer

    I notice you give each person the same reply…provide name, dob, email…..I wonder if anyone has received actual help yet in obtaining ID cards. Once again, we spent an hour and half today on hold and still no cards. We did get a member ID finally so we could get cards online. But the site didn’t work.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Diane and Ben,

      I am terribly sorry for your frustration. I have passed your comment on so someone can contact you and provide further assistance on getting your ID cards. Thank you, Victoria

    • Martha Stites

      Well I guess I’m up there with everyone else….no cards WOW!!!!! and the web site that say we can get a temporary one does not work..

    • v. cook

      It’s discouraging to know I’m not the only one experiencing such utter ineptitude. Going on 3 months and still no ID cards. It took 2 months just to get acknowledged I was a member, and in every correspondence they keep referring to these imaginary “member ID card, which was mailed to you separately.”

  8. Ingrid Frank

    Socialmedia@floridablue does not work, it asks for a Password and user ID who’s? I tried a couple of times and not luck.
    I would like,to ask if I could het a Temp BCBS card. I have to see my Dr for a physical so eti,e next week. I am a new employee for Avow Hospice, Naples FL.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Ingrid, We apologize for the issues you are experiencing. If you would please email your name, dob, along with your phone number to socialmediasupport@floridablue.com, we will have someone contact you to fix the situation. Thank you – Victoria

  9. Joan Myers

    Received my F.B. card but can not register on line. The system will not accept my card number, numbers only. How can I register?

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      We apologize for the issues you are experiencing. If you would please email your name, dob, along with your phone number to socialmediasupport@floridablue.com, we will have someone contact you to fix the situation. Thank you – Victoria

    • linda Sproviero

      I have been trying to register on line since late December, I have been told ,after at least 20 calls that they are investigating why it states info entered does not match our records.
      I was told after each call someone would call back. Am I the only one
      .Linda

    • Florida Blue Support Team

      Florida Blue Support Team

      Elaine, Could you please email socialmediasupport@floridablue.com with your name, date of birth, and request. This way we can assist you in safe and secure fashion. I have deleted your address, so it is not seen by others. Thank you, Victoria

  10. Gail Berreitter

    What happened to my question? This is very frustrating. Not sure why is going on in your offices or the web site, but nothing is working. I just did that email and put in my information. I want someone to call me. I have a doctor’s appointment next week and need to change things in my plan. I’m not impressed with your service.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Gail, I am so sorry for your frustration. If you could email your ate of birth, contact information and any type of confirmation information to socialmediasupport@bcbsfl.com, we will have someone contact you to fix the situation. Thank you, Victoria

    • Sheri Freeland

      Hey Diane,
      It’s a small world! I did receive my ID cards (2) but need another and when I go to Member Registration it won’t register me. I have sent an email with no reply and waited on the phone for anyone human to answer. I guess I should be glad I have 2 ID cards and let it go at that. Good luck! Sheri

  11. Corinne

    I made my first payment and was told my card would be in the mail and received within 10 days. My doctor will not see me without insurance info so I called BCBS to get my member number and was told I don’t have one. Not only that I don’t have one, but that my insurance application wasn’t complete. Then another rep told me they had NO information for me at all and can’t help me! I spoke to 4 people and was told something different from all of them. That’s awesome, no problem taking my money but you can’t help me figure this out. I have a serious medical condition and need to see my doctor NOW. The Marketplace is helping me more than I thought they would, and have escalated this. Unacceptable.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Corinne,

      I am so sorry to hear your frustration. Please email your name, date of birth, phone number and any other sort of confirmation details to socialmediasupport@floridablue.com, and we will have someone contact you. Thank you – Victoria

  12. Florida Blue Support Team

    Florida Blue Support Team

    Christopher,

    We apologize for the issues you and your family are experiencing. If you would please email you and your daughter’s name, date of birth, phone number and any sort of confirmation information you may have to socialmediasupport@floridablue.com. We will have someone contact you. Thank you – Victoria

    Reply
  13. Kristen

    We still have not received our member ID cards. Not only have I had to cancel an important prenatal appt due to this, but I have also had to pay full price for medication out of pocket. My son has a very important pediatrician appt this coming Monday that he cannot miss, which his doctors office had already mentioned possibly rescheduling due to not having the up to date insurance info. This is utterly ridiculous that we are dealing with these issues and interruptions in our healthcare when we are paying out the wazoo for our coverage! YOU NEED TO MAKE THIS RIGHT!!!

    Reply
  14. Tony

    I made my first payment for March 1st coverage today. What can I expect next? When will I receive my member cards?

    Reply
    • Florida Blue

      Florida Blue

      Hello Tony, you should expect your member cards two weeks after your payment processes. If you do not receive them by then, please call us at 1-877-352-2583. Thank you for choosing us as your health insurance provider. Sharon

  15. Linda Vogel

    I would like to receive the forms for automatic bank withdrawel for this new policy. Also, I sent payment for my new policy in Nov. or Dec. 2013 and the full amount for my former policy was also deducted from my bank account on January 03, 2013.
    Please let me know about both of these issues.
    Thank you,
    Linda Vogel

    Reply
  16. Lorraine Jonason

    I have signed up and paid my first months premium. I have spent many hours on hold but unable to get in touch with your company. Very upset about this. Please Help!!

    Reply
    • Florida Blue

      Florida Blue

      Hello Lorraine, I apologize and I know this must be a frustrating experience for you. We are here to try and resolve our customer issues as quickly as possible. Can you please email us at socialmediasupport@floridablue.com with your contact information, date of birth, phone number where you can be reached and any other relevant information? Thank you for your patience. Sharon

    • Florida Blue

      Florida Blue

      Nancy, we are sorry for the negative experience you are having. It looks like you have given us enough information to get you additional help. We appreciate and thank your for your past service with Florida Blue. Thanks Sharon

  17. glenda

    Having same issue. Was promised expedited processing and a phone call with member number. It has been a week no phone call received and no member number. Canceled 2 important doc visisits and can not get prescriptions.

    Reply
  18. Denise ahlberg

    Among all the negative experiences reported, I must say that even though I had to wait hours on hold, when I finally reached your rep, they were courteous and actually helped solve a technical problem interfacing with Prime Therapeutics (drug coverage) and all issues were solved within1 hour.

    Thank you for great customer service.

    Reply
    • Florida Blue

      Florida Blue

      Denise, thank you for your kind words. We are working hard to resolve all issues and provide the personal support our members are used to receiving. Thank you again for your understanding, Sharon

  19. Lucy yu

    I try to reach you for more than two week. but can not get in your Website with the username and pass word that I set up my self. I have Dr.s appointment come soon, but not ID card and don’t know my Dr.
    be cover. and I am out of my high blood pressure medication.

    Reply
  20. Florida Blue

    Florida Blue

    We appreciate your comments Sue and are working hard to get back to the customer service our members are accustomed to receiving. We understand your issue, and we want to help. Can you please email us at socialmediasupport@floridablue.com with your full contact information, date of birth, and a phone number where you can be reached for additional help? Thanks Sharon

    Reply
  21. Jennifer Rodriquez

    I found it very easy to navigate your website. lets just hope your lead times are accurate for ID cards.

    Reply
  22. James Loretangeli

    Hi,
    I bought a new policy through healthcare.gov and made the first payment. I see that the payment was processed by Florida Blue on Jan 17 and I just wanted to know the effective date of the policy and when I will receive an acknowledgement of the policy with the policy number.
    Thank you
    Jim Loretangeli

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      James,

      I have passed along your message and someone should be reaching out to you soon. Thank you, Victoria

  23. Patricia Marlowe

    I signed up to FLORIDA BLUE the first week of January over the phone with Thomas Gross.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Hello Patricia,
      I have passed along your full comment but have deleted some of the details to keep your information secure. Someone will reach out to you soon. Thank you, Victoria

  24. kathleen souza

    want to make sure you received my payment of 100.16 for first payment on insurance ID#——

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Hello Kathleen,

      I have passed along your inquiry and someone should be reaching out to you soon. Thank you, Victoria

  25. Padrick A. Pinkney

    I am trying to get the address to mail in my regular payments for the Florida Blue Options under the Affordable Care Act. I made the January payment in December but it was only for one month. Any help you could provide would be greatly appreciated.

    Reply
  26. kathleen souza

    I can’t get on your web sight with the password or user ID that I set up. could you some help here. thank you

    Reply
  27. David White

    I joined Florida Blue on about December 29, 2013. The premium has been debited to my checking account but I still do not have a health card. When can I expect? If I can’t get a card any time soon, can I at least get a policy number? I need to see a doctor.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      David,

      Sorry for the inconvenience. Could you please email your contact phone number, date of birth and any other type of confirmation information to socialmediasupport@floridablue.com. We will have someone contact you to fix the situation. Thank you, Victoria

  28. Harvey Johnston

    Signed up Jason Monday at Florida Health Advisors with fl blue but have not received anything yet I cancelled my coverage with Humana and My insurance will stop 2/1/2014. Enrolled with Jason on 1/14.2014

    Reply
  29. Laquitta Bouie

    I also need ID Cards, I called several times and were told I should received my card in 3-5 days since January 3, 2014. Is there a way to have the card attached to my email or a site to print the ID card out.
    Thanks,

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Laquitta,

      If you email your contact information (phone number and date of birth) along with your request to socialmediasupport@floridablue.com, someone will reach out to you and help you with this inquiry. Thank you, Victoria

  30. Faye E Mullins

    It took me forever to get my new insurance and still no card. I printed out a temp ID card from Florida Blue and got to see a ENT this week. Had no problem at all and my med was only 6.32 for 2 of them.
    I am SOOOOOOOOOOO HAPPY
    Faye

    Reply
  31. Karen Lisa Ramirez

    I am having the same issues as the last several individuals who have commented. I made my first payment in Dec. but FL Blue has no record of it – even after a rep 3-way called my credit card company on Jan 9th to verify – and I have also had to pay out of pocket for medical care. I assumed everything was fine at that point since I was told I would be receiving my coverage documentation in 10 14 days, However, I received an automated call over the weekend saying my payment hadn’t been received. This is so unprofessional on so many levels, it is quite astonishing. After the 3rd time also on hold for countless hours over the last month, today, I was told to fax a copy of my credit card statement along with a form from the website. However, shocking, I don’t see this form anywhere on the site. Can anyone please give me a straight, direct answer about getting my coverage straightened out?

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Karen,

      Can you please email your phone number, date of birth and any other type of confirmation information to socialmediasupport@floridablue.com and someone will reach out to you and help you with this inquiry. Thank you, Victoria

    • Karen Lisa Ramirez

      Victoria, thank you for the reply. I’ve emailed the requested information in. Thank you again.

    • Florida Blue Support Team

      Florida Blue Support Team

      Karen,

      Thanks so much for letting me know! Have a great day! Thank you, Victoria

    • Florida Blue Support Team

      Florida Blue Support Team

      Patrick,

      Thank you for your comment. Can you please email your phone number, date of birth and any other type of confirmation details to socialmediasupport@floridablue.com. We will have someone contact you and fix the situation. Thank you, Victoria

  32. Harry Huff

    I am still waiting on my coverage info in the mail. I signed up once, but there was an error on your end. I signed up through healthcare.gov and called floridablue. After a long wait. The problem was resolved. I do not have a member card or number. I want to make a payment online, but am incapable due to the member number needed for registration. I need help to bypass that part to make a payment.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Harry,

      Could you please email your date of birth, a phone number and any other type of confirmation information to socialmedia@floridablue.com. I will have someone contact you to fix the situation. Thank you, Victoria

  33. Vincent Brown

    I paid for my policy in December. I have called countless times asking for my ID card and/or a member number. I was told 7-10 business days whenever I call. When I ask 7-10 days from when, they say today. I have also missed/put off doctor’s appointments and have had to pay for meds out of pocket. I am upset and wish I had been informed of the backlog ahead of time.Who knows how long / or if i will ever receive reimbursement for what I have paid out of pocket…

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Thank you for your comment. Can you please email your phone number, date of birth and any other type of confirmation details to socialmediasupport@floridablue.com. We will have someone contact you and fix the situation. Thank you, Victoria

    • Florida Blue Support Team

      Florida Blue Support Team

      Thank you for your comment. Can you please email your phone number, date of birth and any other type of confirmation details to socialmedia@floridablue.com. We will have someone contact you and fix the situation. Thank you, Victoria

  34. Mike

    Can I get a phone number of the CEO of Florida Blue, everyone I’ve e-mailed or talked to can’t help me. It’s time to take the issues up the ladder.
    mike

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Mike,
      Thank you for your comment. Can you please email your phone number, date of birth and any other type of confirmation details to socialmedia@floridablue.com. We will have someone contact you and fix the situation. Thank you, Victoria

  35. michael DeGennaro

    I’m new to Blue Medicare.What is my co-pay for a Specialist and is it all I pay for service?

    Reply
    • Florida Blue

      Florida Blue

      Hello, Michael -thank you for your membership! I want to ensure I provide you information that reflects your actual policy, since copays and other benefits can very by plan. If you email me your full name, telephone number and member ID to socialmediasupport@floridablue.com, I’ll have someone contact you with those answers. Thank you! ~Kate

    • Florida Blue Support Team

      Florida Blue Support Team

      Jennifer,

      We are so sorry that you did not receive a notification of payment or ID cards. If you’d email us your full name, telephone number, date of birth and any other type of confirmation details to socialmediasupport@floridablue.com, we will have someone contact you. Thank you, Victoria

  36. emma

    Look I signed up for the plan on dec 24th im a teacher and I need to log into the website to make my first payment which I thought i did already. I have a back injury and need my drug coverage because the price of meds is too much out of pocket, but I can log on with the 6 digit code sent to me on the conformation letter and when I cal I dont exist, I need my meds and access to the payment site

    Reply
  37. Kristina

    I have recieved my member cards, but the service is so horrible that I am afraid I really do not have coverage and this is all a hoax. Your service number is a joke and like all the others, I have wasted my valuable time on hold. I am paying a lot of $ for this plan and I am appalled at the service. Other big companies do not have this problem. Nothing seems to work, not your web sites or phone numbers. I did finally get through and the person on the other end of the phone acted like she could not hear me and hung up. Unbelievable. I dont know how you keep any customers. I am very fearful that I have gone with the wrong company.

    Reply
    • Florida Blue

      Florida Blue

      Kristina, we apologize for your frustration and would like to help make it right! If you’d email us your full name, member ID number, telephone number, and how we can help you to socialmediasupport@floridablue.com, we’ll make sure to connect with you as soon as possible. Thank you, Kate

  38. Connie Casey

    I applied for coverage before Jan. 15, 2014 but made my binder payment on Jan. 23, 2014, when will my coverage be available? I desperately need to go to the doctor for pain I’ve had in my chest for last 5 days!

    Reply
    • Florida Blue

      Florida Blue

      Connie, I am not a medical professional but it seems like you should not wait to call your doctor. If you can email me your telephone number, date of birth and any confirmation information you received when you first enrolled to socialmediasupport@floridablue.com, I’ll have Pam contact you between 12-5 PM Sunday. She’ll hopefully be able to provide a temporary ID for you, or be able to tell you when your coverage will be effective. Please take care, Kate

    • Florida Blue

      Florida Blue

      Mr. Sick, I apologize for your ongoing frustration with trying to start a new member account. We’d like to walk through it with you, so if you can email us your full name, member ID and telephone number to socialmediasupport@floridablue.com, we’ll give you a call back during business hours. Let us know what time of day works best for you. Thank you for you patience, I’m certain we can get this corrected for you! ~Kate

  39. Florida Blue

    Florida Blue

    Mrs. Impoco, we appreciate your comment, as well as your patience. We believe that you received an email with your member ID numbers Sunday afternoon. Please let us know if there is anything else you need! ~Kate

    Reply
  40. Julia Wadsworth

    No membership id card. I’ve been waiting and calling almost every day…and nothing. I don’t know what to do to get a card or membership number

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Julia,

      We apologize that you have not received your ID card. Please email your full name, date of birth, a phone number to reach you at, and any other type of confirmation information to socialmediasupport@floridablue.com. We will have someone reach out to you soon. Thank you, Victoria

    • Florida Blue Support Team

      Florida Blue Support Team

      Kristine,

      Sorry for your frustration. Please email your full name, a phone number you can be reached at, your date or birth and any other of ID card information to socialmediasupport@floridablue.com. Someone will contact you and fix your situation. Thank you, Victoria

  41. barbara balog

    When you people wanted the first payment you got it right away. I’m waiting for my card for months.there will be no more payments until we get the card.went to the hospt had to give my charge card. Very bad exp we are sick over this.she went there to get better not worse.I want my card now. Or I wiil turn you in to the goverment

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Barbara – We apologize for your frustration and would like to help make it right! If you could email us your full name, telephone number, any other type of confirmation details and your inquiry to socialmediasupport@floridablue.com, we’ll make sure to connect with you as soon as possible. Thank you, Victoria

    • Florida Blue Support Team

      Florida Blue Support Team

      Wendy,

      Thanks for reaching out to us in regards to you needing a card for your son. Could you please email us your full name, date of birth, your member number and your request to socialmediasupport@floridablue.com. We will have someone contact you soon. Thank you, Victoria

  42. dulce gutierrez

    i have been trying to reach someone in regards to getting my memeber ID and have had no luck reaching anyone through phone ive waited hrs and when i do get through therre system is down or im being tranfered to different numbers were im just put on hold and through email im still waiting on an answer i have a apt coming up on feb 3 and i need my member #

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Dulce – We apologize for your frustration and would like to help! If you could email us your full name, telephone number, any other type of confirmation details and your inquiry to socialmediasupport@floridablue.com, we’ll make sure to connect with you as soon as possible in order to fix your situation. Thank you, Victoria

  43. thomas byrd

    HI I GOT MY ID CARDS BUT THE WEBSITE WILL NOT LET ME REGISTER MY PHONE # —- COULD SOME GIVE ME A CALL ON THIS MATTER THANKS THOMAS BYRD

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Thomas – We are very sorry for the inconvenience. Please email your inquiry, date of birth, phone number and full name to socialmediasupport@floridablue.com. Someone will reach out to you to assist you. Thank you – Victoria

    • Mark

      You can’t register for web access until on or after the effective date of your policy.

  44. Bonnie Black

    I signed up Jan 14 in person with an agent. I made my first payment Jan, 18 but are still getting letters that my payment has not been received. It cleared my bank Jan 21 and I have not been able to get through via phone…2-3 hour wait. I cannot login or register-it doesn’t recognize my SS#…not sure what to do at this point. Not happy!!!!! If someone can email me back to let me know that my payment was processed. And still waiting for my ID cards as well. Thanks!

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Bonnie – We are so sorry you have not received your ID cards. Could you please email your full name, phone number, your inquiry and any other type of confirmation details to socialmediasupport@floridablue.com. We will have someone contact you. Thank you – Victoria

  45. kathy norton

    I mailed my first check in member to make the Gov. December 15th deadline to have me coverage with you on Jan1 when I went on-line to pay my second premium on the 31st of December you had terminated me .I have had many letters sent to my home putting me back on but telling me that I never paid you any money which was not true. You gave me a doctor I didn’t asked for. When I signed on my Doctor is in the program I can’t seem to call you because you just have constant music on and no one ever picks up the phone. I want Dr. Richard Furman as my Doctor and I can’t seem to put his name in on-line under tools and account for the change it just keeps getting kicked out. I called Dr. Furman’s office today and he does take ppo and hmo members, so what is the problem? I have contacted my senators because I am so frustrated. Also ,even though the latest letter from you wants another payment you have given me a doctor I don’t want and when I go on-line you still have me terminated. — Thank -you, Kathy Norton

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Kathy,

      I am so very sorry for your frustration. I will pass along your information you posted in a later comment, but will delete it for security reasons. We will have someone contact you to fix this situation. Thank you, Victoria

  46. Erika Gutierrez

    I need to know the status in my application and I have been trying to get an answer from Florida Blue Since January 6th, 2014 and they still don’t have an answer. Every time that I called is a different story. They don’t know what they are doing. Actually I feel that Florida Blue has a nice advertising about the company but at the end they don’t take care of the client.

    Reply
  47. Laura Mahoney

    Have tried to contact customer service for a couple of day now and have been on hold for over an hour without being able to talk to anyone! I bought a policy for my son and I am not able to register online because the policy holder is under 18! I need to update his primary care physican before an appointment this week and cannot do so or contact anyone to help. WHAT IS GOING ON?

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Laura,

      Please email your full name, date of birth, a contact phone number and any other type of confirmation details to socialmediasupport@floridablue.com. We will then have someone contact you to fix this situation. Thank you – Victoria

  48. Jennifer Dickman

    I have had many of the problems that I see expressed below, but now would just like to pay my 2nd bill. I have not received a paper bill, nor can I access the pay on line link. It simply says “Critical … You are not authorized to view this case” My payment is due in 3 days and I sure don’t want BCBSFL to have any excuse to not cover me if something medical comes up.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Jennifer,

      We are sorry for the issues you are experiencing. Please email your full name, inquiry, date of birth and a contact phone number to socialmediasupport@floridablue.com. We will have someone contact you and fix this situation. Thank you, Victoria

  49. Bethany

    My comments are the same as many here. I purchased a plan in November. I’ve spent over 10 hours on the phone with your company & marketplace to try and get a policy #, member IDs so my husband can get medical care.

    I get different answers from Fl Blue every day I call. Some days, I’m in the system – temporary cards will be delivered within 72 hours. Some days I get “you’re not in the system yet. Let me put in a request for member cards and a welcome packet.” Yesterday I was told by Florida Blue that even though I’ve paid for a plan, they can’t confirm I have current coverage!

    I’ve also been told I can get temporary cards on the website. where on the website I ask? They don’t know.

    The only thing that has managed to process quickly is of course, our bill payments.

    We have had to delay medical coverage because of this. No one at Florida Blue seems to know what’s going on and this is completely unacceptable.

    It’s an endless loop of confusion.

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Bethany,

      I am terribly sorry for your frustration. Could you please send me your full name, your husband’s name, your contact phone number, along with your inquiry to socialmediasupport@floridablue.com. We will have someone contact you! Thank you, Victoria

    • Florida Blue

      Florida Blue

      Hello Kathleen, sorry for the delayed response, since each policy is different and includes different requirements, we will need to speak with you on your individual situation. Can you please email us at socialmediasupport@floridablue.com with your full name, contact phone number, date of birth and any additional information you would like to provide for more help? Thanks Sharon

    • Florida Blue Support Team

      Florida Blue Support Team

      Max – I am so sorry for your frustration. Could you email me your full name, phone number, inquiry and any additional confirmation information to socialmediasupport@floridablue.com. We will have someone reach out to you. Thank you, Victoria

  50. Jessica

    Applications received by January 15 will have a February 1 effective date for coverage. Applications for coverage after January 15 will have an effective date of March 1. The final deadline to apply is March 31, 2014. –

    Can you please clarify payment information if application was received by January 15th; but not paid for? Per the Marketplace we have until January 31st to make the payment for coverage effective February 1st. (first bullet above). Please confirm.

    Reply
    • Florida Blue

      Florida Blue

      Hello, thank you for your question. If you have purchased a Marketplace Plan and your application was received by January 15th, you do have until January 31st to make your payment and coverage will start on February 1st. Please note, your identification cards will be sent to you 7-10 days after your payment is received. Thanks again, Sharon

  51. brian

    this sign-in SUCKS!!!!! I have been trying over and over finally you get in and it keeps popping back userID is no good,password not good .do the same thing again and it works do it again and it doesn’t work. whats going on?i go off the site and cant go on again. fix this I am frustrated

    Reply
  52. Cindy Henry

    I am trying to find out about my membership cards. I am continuing to be told the wait time is over an hour. I have called many many times and according to the website the phone hours are until 9 and I tried last night and the recording said the phone lines were closed a few minutes after 8. I can not make a doctors appointment without proof of insurance and I can not stay on the phone for hours burning up all of my cell phone minutes. This insurance is of no good to me if I am unable to use it. At this point I am seriously thinking about cancelling and going to a different company

    Reply
    • Florida Blue

      Florida Blue

      Hello Cindy, we are sorry for your negative experience and we are trying to resolve all issues as soon as possible. Please email us at socialmediasupport@floridablue.com with your full name, date of birth, contact phone number with any other additional information you would like to provide. Thank you for your patience, Sharon

  53. Mike

    I have not received any bill from Florida Blue Dental yet and my policy expires on 2/1/2014.
    When will I be receiving a bill for Florida Blue Dental. Unfortunately, the poorly designed Florida Blue Dental website does not post current billing information.

    Please advise,
    Mike

    Reply
  54. Douglas

    Is it necessary to register a primary care phys. on line? Or do I call? Or do I ask the Doctor I chose to do so for me.

    Reply
    • Florida Blue

      Florida Blue

      Hello Douglas, thank you for your question. Since we offer many plans with different benefit options, we would like to speak with you about your specific situation. Can you please email your full name, contact information, date of birth and member id if you have it to socialmedediasupport@floridablue.com for additional help? Thank you Sharon

  55. Karen Gillum

    I am a new member. When do we get a monthly statement for payment? My effective date was 1-1-2014 and I paid for January when I signed up. Please advise

    Reply
  56. JC

    I Have applied and received my I.D and group number. I am on cobra. I would like to cancel cobra the same day my bc/bs policy initiates. this date is feb 1 which falls on the weekend. I want to log into your system and view my policy to ensure I have it before I cancel cobra. I fear I won’t be able to cancel cobra over the weekend and I can’t access your website until I have coverage. Anyway I can get some sort of temporary permission and password tomorrow so I can look at the policy, confirm it exists, and then cancel cobra tomorrow as well?

    Reply
  57. Darlene

    I am an existing member with a new policy. I cannot log into my new policy as my old policy keeps coming up. I cannot create a new account because I am an existing member. How can I delete my old policy from my account and enter the new one?

    Reply
    • Florida Blue

      Florida Blue

      Hello, if your new policy is effective on 2/1/14, you will be unable to create an account until that date. However, every situation is different and we would like to offer you personal support. Can you please email us at socialmediasupport@floridablue.com with your full name, date of birth, member identification number and we can help you delete your prior account.

  58. Robin McClain

    We paid our first payment on December 30th and received confirmation and id cards but have not received a bill for our next payment. We would like to pay this by mail and were wondering if we will receive a paper statement. When is our second payment due?

    Reply
  59. Lester Delmont

    Please contact me – I have been on hold for an hour just to find out where my ID cards

    Reply
  60. Althia

    got a case number – need to make a payment- but do not know what to do as the telephones has a 8 hour wait time

    Reply
  61. Mary Mansueto

    It took me a day to set up my member account. I then tried to change my “assigned” physician. I already have a physician in network, but got error msgs. Do I have to use your designated physician or my own?

    Reply
    • Florida Blue

      Florida Blue

      Mary, every situation is different, and without knowing your personal information, we are unable to help you with your issue here. However, can you please email us at socialmediasupport@floridablue.com for additional help? Please include your full name, date of birth, contact information and any additional information you would like to provide. We appreciate your patience. Thanks Sharon

  62. julie Cookman University

    This is very upsetting I work for a university and we are changing from UMR to Florida Blue and I dont think our president is going to be happy when he realized none of us received our cards. Coverage started 2/1/14 this is terrible. so you say to just change your doctor appointment, why should we have to, what if its urgent. Terrible customer service being on hold 3 1/2 hours and then i get disconnected.

    Reply
    • Florida Blue

      Florida Blue

      Hello Julie, we are sorry about your negative experience, we received your information via our mailbox and someone will be getting in touch with you soon. Thanks

    • Florida Blue

      Florida Blue

      We are so sorry for your negative experience, the easiest way to make a payment is to call 800.950.3577 and hit Option 1 when prompted. If you continue to have issues, please email us at socialmediasupport@floridablue.com with your member information, full name, contact phone number for additional help. Thanks Sharon

  63. Donald Drumheller

    Only received 2 ID cards for 3 members in family, not all living in immediate area, and need to make doctor appointments ASAP. Also, cards we do have say PPO and we purchased an EPO. Please include an authorization form for spouse, Donna, to be a co-policy owner, with the third ID card. Thank you.

    Reply
    • Florida Blue

      Florida Blue

      Hello Donald, we are sorry about this inconvenience. Please email socialmediasupport@floridablue.com with your full name, date of birth and contact phone number for additional help. You can also print an additional temporary card from the member services portal on floridablue.com. However, we will need to talk with you about your policy change. Thanks Sharon

  64. Phillip Smith

    No identification cards! When you call, it is a two hour wait. I need my medical id information at the very least. Can’t even log into Florida Blue to obtain the information. From what I see with the others who have provided feedback, this is a chronic problem.

    Reply
  65. Danielle Poston

    I keep getting automated hold and NO ONE IS ANSWERING! I’ve been calling for days. I don’t have time to keep calling and holding. Someone please call me so I can get assistance! I have paid and am going to cancel my policy soon and take my business somewhere else if I don’t hear back today. People pay money and get no service in return???

    Reply
  66. Thomas Hudak

    Trying for 8 WEEKS to get member ID. Filled out “emergency form” with rep (Justin) on Jan 24, NOTHING.
    Tumor grows every day no help from Florida Blue, just run around and forwarding to rep after rep after rep. Wish I had money for an attorney but I’ll probably die first, probably what they count on.

    Reply
    • Florida Blue

      Florida Blue

      Thomas, we apologize for your negative experience. I know this is a frustrating experience and we hope to help. Can you please email us at socialmediasupport@floridablue.com for additional help? Please include your full name, date of birth, contact phone number and any additional information you are comfortable with. Thanks for your patience. Sharon

  67. Jakub Zarnowski

    I’ve been trying to pay for my insurance since December. My marketplace plan does not match the Florida Blue plan. I reapplied three times already, last time on January 27th. My payment never processes and the BCBS system keeps trying to take payment for a different(wrong) plan. I’ve had four way conversations with marketplace, BCBS sales and BCBS people who take payment. For whatever reason the BCBS departments can’t communicate with each other. I just want to pay and everyone tells me to call the other guy. I’m so over this.

    Reply
    • Florida Blue

      Florida Blue

      Hello Jakub, we understand your frustration and know that this has been a trying time for us all. We are committed to providing the level of customer service that you are accustomed to, and we want to offer additional help. Can you please email us at socialmediasupport@floridablue.com with your full name, date of birth, your contact phone number and any additional information, you would like to provide. Thanks Sharon

  68. Florida Blue

    Florida Blue

    Deborah, we know that this has to be a frustrating experience for you and we apologize for the difficulties. Can you please email us at socialmediasupport@floridablue.com for additional help? Please include your full name, date of birth, contact phone number and any additional information you are comfortable with. Thank you, Sharon

    Reply
  69. celeste crosby

    I received a welcome letter with a website to check out my summary of benefits the web site is bcbsfl.com/documentlibrary/sbc/2014/1423c.pdf. I can not pull this up and I would like to see my benefits . any help would be appreciated. thank you
    4

    Reply
    • Florida Blue

      Florida Blue

      Hello Celeste, thank you for trusting us with your health care needs. You can call 800-352-2583 or visit us at http://www.floridablue.com to view the information. If you are near one of or Retail Centers, one of the team members can print a copy for you as well. They are located across the state and you can find one near you at floridabluecenters.com Thanks Sharon

  70. Rafira Cozmaniuc

    I have applied a week a go for medical insurance,and i have not heard from anybody!
    Please a need to know my application status.
    Thank you Rafira

    Reply
    • Florida Blue

      Florida Blue

      Hello Laurie, sorry you are having a hard time with the log in process. Can you please email us at socialmediasupport@floridablue.com with you full name, phone number and contact information for additional help. If you policy is dated for March 1, you will not be able to log in until that date. Thanks Sharon

  71. luis pimienta

    Please I need to cancel my insurance. My ID. I need your attention as soon as posible. Thank you
    Luis Pimienta

    Reply
  72. jeffery jay stonelake

    As of 2/10/14 I have still not received my ID cards. Please advise me when I will receive them.

    Reply
    • Florida Blue

      Florida Blue

      Hello Jeffery, we are so sorry for your negative experience. We understand that this must be very frustrating. Please email us at socialmediasupport@floridablue.com so we can research your situation. Please include your full name, date of birth and contact phone number for additional help. Thank you, Sharon.

  73. LoWanna Porter

    I was looking for a fax number for someone else to fax co-pay information to. I called, the wait is from 13 minutes to 21 minutes ( I am at work – no can do). That person left but I was still searching and found this web page. I just hope I never have to call and I never have to use this page. The only answer I see given is the same one, almost word for word – I am sorry, I apologize, this must be frustrating. How about ditch the same them over and over and get more phone operators and people that you can actually talk to without waiting 1/2 hour.

    HAVE A NICE DAY!

    Reply
    • Florida Blue

      Florida Blue

      LoWanna, sorry for the late reply, it looks like you have a couple of issues here. In order to provide you personal support, please email us at socialmediasupport@floridablue.com for additional help. Please include your full name, date of birth, member information and a contact phone number so we can offer additional help. Thanks Sharon

  74. Amy D

    After countless hours on the phone and working with 2 different agents for over 6 weeks,I finally got cards in the mail today that I paid for in December. I had to fax proof of payment twice and it still took BCBS 2 weeks to find my payment. The first agent gave up trying after 3 weeks of getting nowhere. Now I have cards 2 months later and I’m told I owe Money for 2 months! I’m being charged for something I could not use and REFUSE to change my effective date. Anywhere else this would be called theft!

    Reply
  75. jorge Martin

    I try to reach you all day long, I call 3 time and you give wrong member ID. can not get in your Website do my registration. I have Dr.s appointment come soon, but not ID card and don’t know my Dr.

    Reply
  76. Amanda Little

    I”m trying to register online for member services but keeps giving me error code. How do I complete a registration so I can stay updated & find doctor information online? I do have my member cards but still not allowing with my member number. Please Help!

    Reply
    • Florida Blue

      Florida Blue

      Hello, Amanda – we’re so sorry for your frustration! A couple things that might help:
      1. When is your effective date? You can create a member account the first day that your policy is effective, but not before then.
      2. Only enter the numeric characters of your member ID when creating the account (skip the alpha characters at the beginning of the ID).

      If you’re still having trouble, or would like help with selecting a doctor, we’re here to help! Just email us your name, member ID and preferred phone number to socialmediasupport@floridablue.com. Thank you for choosing Florida Blue!

  77. Michael Powell

    I need to get my member ID # before my Dr. will even give me an appt. Please send mine and also my wife’s, Rosalind M Powell. My dob [deleted], Rosalind’s [deleted], thanks.

    Reply
    • Florida Blue

      Florida Blue

      Mr. Powell, we saw your request and you should be hearing from us soon with your member IDs. We deleted your date of birth information in your comment to protect your privacy. Thank you!

  78. Donna Toole

    my sole purpose is to pay my bill with credit card—–into office /supervisor gives me a # to call “no u can’t pay via c.c.”—given another # I call “no payment via c.c.”—-another worker says the sys. is down ;once up I would be able to pay via c.c.?????? so many answers/run-around—-sad for BCBS my opinion is dipping this has nothing to do with all the changes “obama-care” PLEASE IT’S THE 21ST CENTURY WOULD LIKE TO PAY VIA INTERNET & CREDIT CARD— A CLIENT WHO WANTS TO PAY–HELP!!

    Reply
  79. walter avinger

    i need to make an app. with a back doctor but i haven’t recieved my card yet is there any way i can get my policy number to where i can go ahead and make my appt. until i get my card

    Reply
  80. DLCauthen

    I have been trying to get member card for over a month now. Not only can I not get my membership card but I also have yet to receive my bill which is due in 4 days. Have been made a dozen phone calls spent hours on hold and cannot not seem to get anyone at BCBS to send me either of these items. This is highly frustrating.

    Reply
  81. Duc Tran

    I received 2 insurance cads for (2 members) DUC TRAN and KHANH NGUYEN. But two cards are the same name DUC TRAN, no KHANH NGUYEN name???????

    Reply
    • Florida Blue

      Florida Blue

      Hello Duc, I am sorry for the issues and to better help you we would like to speak to you personally. Please note, If you have one policy all cards come with the name the primary policy members name. However, this may not be your situation and we would like to help you with your specific issue. Please email us at socialmediasupport@floridablue.com for additional help. Thanks Sharon

  82. Brenda Mason

    What’s up? I changed plans with BCBS and never received a premium statement for my new plan. I did, however, get a premium statement for my old plan. I don’t know my account number for the new plan and apparently it is not the same as my member number…Trying to get through on your phone system is insanity. I’m on hold for nearly an hour and am just trying to get information in order to pay my bill. Why is this so difficult?

    Reply
  83. Sheryl K Russell

    I am trying to make a payment for my new health plan. My agent Eric Cason has been Faxed my phone number, I have not received a return call. I’m not even sure what my plan ID number is? Please contact me asap, Thank You, I know you are overwhelmed with new members and I have been trying to be patient, but tomorrow I need to have my 1st payment entered and received.
    Thank You
    Sheryl Russell

    Reply
    • Florida Blue

      Florida Blue

      Sheryl, we’re here to help! To expedite our research into your file, can you please email us your full name, date of birth, any confirmation number you may have received and phone number to socialmediasupport@floridablue.com? We’ll be in touch after we receive your email. Thank you for choosing Florida Blue!

  84. Mary Nelson

    No insurance card yet. My latest billing statement came in ONE day before it was due!! Also, your phone representatives must just not be willing to answer the phone. Each time I talk I have to wait over 40 minutes or just give up. How hard can it be to type up an insurance card?

    Reply
  85. Anthony R uffini

    Please I am desperate as now I have resorted to your comment board. I have paid my premium some time ago and NEED a policy number to give the hospital. I have spent at least 12 hours on the phone. What is happening?? How can you find me to take my money but not find me to give me a policy number. At this point, I should have just paid for COBRA on my last policy. PLEASE HELP

    Reply
  86. John Fletcher

    I enrolled back in December 2013 and I am still waiting on ID cards, Insurance certificate and the enrollment package. I called in January 2014 and was told all the info, cards etc. would be in the mail.
    I called again in February 6th 2014 and spoke to a Kerra and got a confirmation number for the bill payment and was told that new cards would be in the mail. Today being 2/28/ 2014 I still have not received anything from Florida Blue including a bill for March. Can someone please reply? Thanks John

    Reply
  87. Katherine Damiano

    What an unbelievable experience. I have spent so much time trying to get answers to my questions, the only comment I have heard is I will pass you along to a colleague and then nothing happens. I have signed up initally for a plan, paid the premium, then found out my doctor does not participate in the Blue Select, but is a Blue Physician. Well, I cancelled the first plan at the Marketplace and signed up for a plan my doctor does participate in ( I hope), the new premium is less, and it is difficult to find out just where that money is. I cannot get Florida Blue on the phone despite spending 5 hours over the last two days and being transferred to numerous colleagues, operators and even sales who said that now I owe over 400 dollars because the Marketplace signed me up for two plans even though my Marketplace accounts states I only have the current plan, but two cancelled plans. What a frustrating time,

    Reply
    • Florida Blue

      Florida Blue

      Katherine, I know this is a frustrating experience and we want to help. I understand from your comments, you may have two active plans. Can you please email us at socialmediasupport@floridablue.com for additional help. Please include your full name, date of birth, primary contact phone number and any information you think we may need to help you further. Once again, I apologize, Sharon

  88. Travis Goss

    I applied for HMO coverage online.
    Has my application been processed? If so, when will I receive confirmation and proof of coverage?
    Thank you,
    Travis Goss

    Reply
  89. Andrew Sweetenham

    I enrolled via healthcare.gov and received an email to make the first payment, but have no site credentials or ID cards or any information at all. Please advise.

    Reply
    • Florida Blue

      Florida Blue

      Hello Andrew, your membership information and ice cards are scheduled to be sent to you within 7-10 days of your payment processing. If you are outside of that time period or need additional help, please email us at socialmediasupport@floridablue.com. Please include your full name, date of birth and a primary contact number so we can better serve you. Thanks Sharon

    • Florida Blue

      Florida Blue

      Hello Carol, we have received your information and will get back to you as soon as possible. Please note we have deleted your personal information from your comment. Thanks Sharon

  90. Amanda Kahoe

    STILL trying to get ID card for my husband. Have been on hold over 40 minutes today, 45 minutes last Friday, still on hold today…VERY AGGERVATED!!!

    Reply
    • Florida Blue

      Florida Blue

      Hello Amanda, every situation is different; however most member id cards come with one name, the name of the primary policy number. If your husband is the primary policy member, please email us at socialmediasupport@floridablue.com for additional help. Please include the name on the policy, date of birth and primary contact phone number for additional help. Thanks Sharon.

  91. Georgina Vigilance

    Why is it so difficult to set up an account to pay my dental bills online. Please HELP. I spent more than 40 minurtes on the phone today (3/3/14) waiting for an agent!! This is so unsatisfactory.

    Reply
    • Florida Blue

      Florida Blue

      Hello Georgina, we apologize for your negative experience. Please email us at socialmediasupport@floridablue.com with your full name, member information and your primary contact phone number for additional help. I have deleted your personal information from your comment. Thanks Sharon

  92. Crystal Montgomery

    I applied for insurance in early February. I left a check with my agent and to date, I have not received any information from BCBS. I called my agent, she gave me a website and said I needed to create an account and pay the binder. Either the website does not exist, she gave the wrong address or the website is continually down. After searching the internet for help I found this website, I called the telephone number listed, entered my social security number and a recording said I needed to pay the same amount that I wrote the check for in February. I’ve been on hold for more than an hour to pay the amount due March 4 – tomorrow. This is very frustrating.

    .

    Reply
  93. Anne Doyle

    I do not have the time and will not stay on the phone for the next available operator for 30 minutes. I can not log in to your system as a new member. I have questions on the statement I just received in the mail. The Doctor authorized it so why would I have to get prior authorization???

    Reply
    • Florida Blue

      Florida Blue

      Anne, we apologize for the negative experience with your benefits. We have edited your comments as it had personal information. Please note that every situation is different and we need to work with each indiividual. Please email us at socialmediasupport@floridablue.com for additional help. Please include your name, date of birth, policy information, date of birth and primary contact phone number. Thanks Sharon

  94. Sean

    Hello. I recently enrolled, paid my first month’s premium over the phone, received a confirmation and my ID cards quickly in the mail. However, I have just received a bill stating my account is past due for the first month and phone messages that my account is past due. When I log in to my billing summary one part of the page displays my account is current with $0 due, and the other part of the page says I am past due. I have tried calling customer service but cannot get through to a representative.

    Reply
  95. Miryam Costales

    Please let me know about my health insurance card. I already made the first payment. I only received my dental ID card.
    Thanks for your assistance

    Reply
  96. michael shipley

    I have called customer service 3 times asking for the authorization form for me to complete and sign so that my wife can call about the account. She was told that no information can be given to her because she is NOT the primary account holder. How can I get this resolved.I doubt that we are the only NEW members who are having this problem

    Reply
  97. Randy M

    I have been trying to get a I.D card for two months with no luck!! They are good about getting the bill out, if you call the wait time is crazy 30 to 45 minutes, and then they gave me a web site that will not let me login. I am really disappointed with Blue cross and Blue shield a circle jerk is putting it mildly. I got my dental card from humana in one week!

    Reply
    • Florida Blue

      Florida Blue

      Hi Randy, we apologize for the frustrations that you are experiencing and we would like to help. Please send us an email that includes your name, date of birth, and phone number to socialmediasupport@floridablue.com. Once we have your information, we will contact you with assistance. Thank you – Jonathan

  98. Steve Crawford

    Thanks! Been reading this post for a month, anticipating the worst. Had some hiccups, since I use android phone as computer. 30 days after choosing my plan, I have a member #.Socialmedia staff rock! Steve

    Reply
  99. Angela M Hutchinson

    was able to get I received two letters in the mail on the same day one is to go to a site to see my coverage
    information and the other a payment required payment letter,I can’t get any one on the phone been waiting now for 15 mins. or longer. can some one please call me and explain to me what I am being charged for.
    Angela M. Hutchinson (352) 378-1544

    Reply
  100. Linda & Stephen Grenon

    Signed up through the Marketplace and was told I would be contacted by a rep for payment setup. Tried calling but placed on hold for longer than one should wait. Thank you for your time in this matter. I just hope we have coverage and get called back or setup in time.

    Reply
  101. Michael Smith

    After reading thru the messages posted here, I see a very criminal trend starting to expose itself by FloridaBlue. You are taking “members’” money, but not providing cards or promised coverage. This is fraud. And it is a felony at this level. I paid. I want my cards. And it’d better not take 4 months to get them!

    Reply
  102. Renaldo PayingBUTnoIDcardsORproofOFcoverage

    I signed up for both Medical and Dental with Florida Blue since the first week of February As of today, I have only received the medical cards in the mail. I have nothing to show for my dental coverage and this is being withdrawn from my account automatically every month. I have called repeatedly to speak with someone and after being on hold for approximately 30-45 minutes each time, I am transferred to be placed on hold again. Everyone I speak to cannot even provide my member number and provides another number for me to call. What is even more upsetting is having all this confirmation information in my hand that I printed and customer service reps are telling me they do not see anything on file and will have to do research. Really? A person that has already paid and is still paying is told they are not found and need to be researched? I should be placed on hold while this supposed research is conducted and then given positive information upon return. Not that I will be called back by someone! I am getting no where whatsoever and this is very frustrating. As a matter of fact, while writing this message I am on hold with the speaker phone on for the last 48 minutes at my job. So much for a first impression!

    Sincerely,
    Frustrated Member

    Reply
    • Florida Blue

      Florida Blue

      We are so sorry for your frustrating experience and want to help. If you can please email your full name, date of birth, member ID, dental confirmation number and preferred telephone number to socialmediasupport@floridablue.com, we’ll reach out to you asap. Again, our sincere apologies for this situation.

  103. Benjamin Craft

    Hi,
    I paid my first payment about 2 weeks ago. The payment has gone through on my debit card/checking account, but I have yet to receive any type of confirmation whatsoever. Can you help?
    Thanks,
    Benjamin Craft

    Reply
  104. Phil James

    I will be signing up for Medical with my new employer, but your website won’t let me logon because I don’t have a member number yet?

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Phil – We are so sorry for your frustrating experience and want to help. If you can please email your full name, date of birth and preferred telephone number to socialmediasupport@floridablue.com, we’ll reach out to you asap and assist you.

  105. Max

    I have tried for several weeks to obtain my Benefit Booklet and my Benefit Summary. I have tried using the website contact for members (no response), by telephone and will soon file a formal complaint with the BBB. Previously we were sent our Benefits booklet before the insurance started. Now we are not sent it at all even when we make a formal written request. In addition, even though I set up an automatic deduction, payment was not taken from my bank account. BCBS claimed the bank would not give them the money. According to the bank, which keeps electronic records of all requests for funds etc. no request was actually made by BCBS and there were sufficient funds in place. Is BCBS deliberately trying to get rid of new customers by harassing them or by preventing payment? The Pharmacy Web also pages do not work, one can not look up the cost of a medication and compare it between pharmacies. It still takes 1.5 – 2 hours for response to telephone calls on Monday – Wednesday. Frequently, calls are hung up from the BCBS side after an hour of waiting. One wonders are you really able to run an insurance company? Do you know how efficient health insurance is in Singapore, Japan, Germany? Why don’t you learn from these countries and set up a functioning, inexpensive system rather than an expensive, slow, and overtly complex system?

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      We are so sorry for your frustrating experience and want to help. If you can please email your full name, date of birth, member ID and preferred telephone number to socialmediasupport@floridablue.com, we’ll reach out to you asap. Again, our sincere apologies for this situation.

  106. Vincent Krestalude

    I have been reading these post, and reading horror stories on the net. I am hoping that I will have my ID card and proof of coverage by the time I go to the doctor next month. Is this going to be a problem? Should I e mail or call someone before this becomes a major issue for me? Any help you can provide for getting proof of coverage for my doctors office will be helpful.

    Reply
  107. Ash

    I have insurance through my employer and i just went on maternity leave. Is it true that because I went on maternity leave i have to pay my insurance out of pocket now?

    Reply
    • Florida Blue

      Florida Blue

      Hello Ash, every situation is different, and we would need to speak to you to determine how to best answer this question. Can you please email us at socialmediasupport@floridablue.com with your full name, date of birth, policy information and a contact phone number so we can assist. Thanks Sharon

  108. Donna V.

    Thanks for responding so quickly to my request. After reading all the comments on here, I was worried I would not receive my member information by my plan start date of 4/01. I sent an email at 4pm yesterday and had a response (with my member number) by 8pm! I am sorry for all the people on here who have had a bad experience, but I think it’s important for people to know that not everyone has had one!

    Reply
    • Florida Blue

      Florida Blue

      Donna, we appreciate your comment and thank you for taking the time to write us back about your experience! Thank you for choosing Florida Blue. Have a great weekend!

  109. Vicki Jordan

    I have been trying to register on the member site all morning, multiple time and all I get is messages saying my information does not match BCBS records. I’m looking at my card and I’m putting in the correct information. I would like to be able to obtain my policy, provider list, pharmacy list, etc. I dread having to call. Is anyone else having issues registering on the site?

    Reply
    • Florida Blue

      Florida Blue

      Vicki, please accept our sincere apologies for the issues you are having with our site. I see you have your member cards and some policy information. Can you please email us at socialmediasupport@floridablue.com with your full name, policy number and primary contact information for more help. Please note, if your policy effective date is April 1st, you will not be able to register on the site until your effective date. Thanks Sharon

  110. Ronnie Kollock

    I’m having problems logging in and still haven’t received my ID cards. The member ID I got via email doesn’t work. Help

    Reply
    • Florida Blue

      Florida Blue

      Ronnie, please email us at socialmediasupport@floridablue.com for additional help. Include your full name, policy information you have recieved and your primary contact phone number. Please note, you will not be able to log on to create account until the effective date of your policy. Thanks Sharon

  111. Amanda Carbary

    WHOSE LEG DO I HAVE TO HUMP TO GET MY DAMN POLICY NUMBER???? This is a very rudimentary piece of information I am trying to obtain, not the launch code to a nuclear war head; yet I have spent hour after hour on hold for the past MONTH trying to get six little numbers out of you people. It takes me an hour and 45 minutes to drive home from work. I literally call when I leave work, put on speaker-phone, and drive to your static-riddled hold music and assurances that my call is important to you. I then take the phone (still holding) inside my house and cook dinner. I then sit down and eat my dinner and….still holding. I have yet to talk to a person after a month of this crap. Get your shit together, Florida Blue. I mean, COME ON!

    Reply
    • Florida Blue

      Florida Blue

      Glynda, we would love to assist you with your issue; however we need a few more details. Can you please email us at socialmediasupport@floridablue.com with your full name, member information and a contact phone number? Please note if your policy is effective April 1st, you will not be able to register until the actual date of the policy. Thanks Sharon

  112. Catheryn Sandler

    I signed up for a family plan under Florida Blue Everyday Health plan No 1453, and paid online with a credit card. I bought a family plan covering both my husband and myself. Today I received 2 ID cards, with the same member number on both of them, and they both have my name. Shouldn’t I receive a separate card for my husband with his name on it?

    Reply
    • Florida Blue

      Florida Blue

      Hello Catheryn, we appreciate your trust in Florida Blue and we are sorry for the confusion this may have caused. Member id cards are always sent with the primary policyholder name on them. Therefore, your husband will not recieve separate cards. Thanks Sharon

  113. B

    Hi, I paid my April coverage on Saturday with my bank account online. My account still shows that the payment is “scheduled”. How long does it take for my payment to be processed? I have never paid with a check online before and am unfamiliar with the process. I just want to make sure everything goes through correctly as I am having surgery next month and don’t want to have an insurance problem. Thanks

    Reply
  114. Jacquelyn Primus

    When do I receive my premium notice for each month, and when are they due. I haven’t receive one for April yet. Please reply as soon as possible. Thank you

    Reply
  115. paul saitta

    I recived a letter in the mail about a quote but its to much and I cant afford it so I wuz wondering if u have a cheaper plan and iam not working but the most I could do is 45 a month if u can help me thanx

    Reply
    • Florida Blue

      Florida Blue

      Hi Paul. One of the best ways to find out which plans are best for you is to visit the healthcare.gov website. This will allow you to shop and compare all plans that are available in your area. If you would like to speak to someone at Florida Blue, you can call 1-800-633-6808. Thank you! -Jonathan

    • Rosemarie Ganoe

      Paul …do go to the government website. I only make about $12k a year…and I went with a silver plan…”everyday health” my payment is only $19.76 a month…and my co-pays…deductible…and out of pocket max are super low…seems like the best coverage I have ever had. My employer dropped our coverage. The only issue is I am having trouble making initial payment…it says they are supposed to send me an invoice…and my coverage is supposed to start April 1st

  116. Ramiro De La Espriella

    This is ridiculous, I just received my card and I would like to-register as requested. It as been impossible I called the agent that I purchase from and the only answer that I got from her was to try again tomorrow and see if works. If this is the beginning of a relationship with Florida Blue, I cannot imagine what coming in the future…… . I try to call the 1-800 Number and all I get is that I have to wait 50 minutes to an Hour. If this can help so I can get a answer from a Human and not a Robot-Phone.

    Reply
    • Florida Blue

      Florida Blue

      Hello Ramiro, if your plan is not yet effective, then you will not be able to register your account. If you have a 4/1 effective date for your policy, you will be able to register on 4/1 and thereafter. I hope this helps.

  117. darlene Sutton

    I was able to make my first payment in February on line, got my ID cards in mail, insurance started March 1st. Now I am trying to sign on to make my next payment due for April. No where can I sign on using the user ID and password I used to set this up in the beginning. No where I try to sign on will take my user ID and password, they just won’t work, Please help me with this. Tell where to go and sign on with the original ID & Password, so I can make future payments on line, if not possible tell how to make my payments each month, received no bill, no invoice, nothing to tell me what to do.

    Reply
  118. Linda Lee

    I DON’T THINK I WANT COVERAGE OTHER THAN MEDICARE. ZERO PLANS HAVE CATCHES TO IT AND I DON’T THINK IT PAYS US TO HAVE IT. HOSPITAL BILL PERHAPS SOMEDAY, WE’D DEAL WITH THE 20% IF BC DOESN’T PAY THE BALANCE FOR US. COPAYS, ALWAYS HAVE THEM. OUR PRIMARY DR. TAKES BC, BUT ALSO MEDICARE AND IT WILL COST ME ZERO WITH JUST MEDICARE. PAY FOR MY OWN MEDS NOW ANYHOW. SO…… AM I ABLE TO DROP/DISENROLL BEFORE MY ACTIVE DATE OF MAY 1ST? AND HOW IF I CAN?

    Reply
    • Florida Blue

      Florida Blue

      Hello Linda. Under ACA mandates, you have to enroll by 3/31/14 or you will lose coverage for the whole year. If you enrolled via the exchange or with us, we can help you. Please send an email to socialmediasupport@floridablue.com. Include your name, date of birth, and phone number and we’ll contact you. Thanks! -Jonathan

  119. nancy ware

    I have left several message’s trying to find out if I can keep my current plan without the dental. I have paid for a new plan by force from an agent but I would like to talk to someone from BSBC

    Reply
  120. MARLENE BERLOW

    I have spent over 5 hours on healthcare.gov and BCBS, floridablue.com trying to find a policy. Getting close to deadline and out of desperation I called a friend who is an agent. He recommended a Bronze BCBS policy doubling my current BCBS policy ( $439) but looked to have no hidden cost regarding Rx and hospitalization. I took it. $838.53 per month. I went to fill my regular monthly Rxs at CVS only to find new policy had so many of my necessary Rxs on their NO PAY list. On March 13th I called BCBS immediately.

    Reply
    • Florida Blue

      Florida Blue

      Hi Marlene, we have your information and will investigate this issue. We will contact you as soon as we can offer a resolution. Thanks!

  121. James Lucker

    I need to have ID cards mailed to me. My policy number is H4538989101. They have not arrived yet.

    Reply
  122. William Rigsby

    I was scheduled for an MRI but was not able to get it because BCBS told my doctor that i am not eliglbe for benefits. I need the MRI to rule this out or confirm this. BCBS has always paid for them in the past. Please help. I have waited for hours on hold never to speak with someone to help.

    Reply
  123. Steve O'Brien

    Emailed socialmediasupport@floridablue.com and they said they would research my problem and get back to me. Never heard from them. Emailed again and no response. Ridiculous. Terrible customer service. Why post an email address and all these we can help you replies if your not going to respond. Bottom Line: They were not prepared to handle the infux of new customers form Obamacare. Extremely disappointed in your customer service.

    Reply
    • Florida Blue

      Florida Blue

      Hi Steve. It looks as though we have replied to you two times already. It looks like Wes was working with you. I will reach out to him and ask the he follow up with you. Thanks! – Jonathan

    • Steve O'Brien

      Have not heard from Wes in over a week. You obviously dropped the ball on this one. POOR CUSTOMER SERVICE HERE – THIS ISN’T ROCKET SCIENCE!!! You have all my necessary info.

    • Florida Blue

      Florida Blue

      Hi Steve. We apologize that there has been a delay. Sometimes issues take a bit of “investigative” work. We will have him follow up with you today. Thanks. -Jonathan

  124. matthew baker

    I enrolled on 12/31/13. I have in good faith made Jan, Feb, Mar payments by auto pay set up by your phone rep. Imagine my shock to find that I was terminated on 1/31/14! I have notes on numerous call to cust serv and to payment dept over the past 3 mos. I even faxed proof of 1/13/14 pay’t from my bank statement. I was assured all would be fixed by last Wed. I am thinking of joining a class action suit. I have not been without medical ins since my birth on 2/22/83.

    Reply
    • Florida Blue

      Florida Blue

      Hi Matthew. Thank you for contacting us. We have your information and will be contacting you shortly. Thank you – Jonathan

  125. mervyn khan

    When I try to register using the info on the member card that was mailed to me on the BCBS website I keep getting the message that my info is incorrect. Why is this? After all I am inputting the member number on the member card sent to me.

    Reply
    • Florida Blue

      Florida Blue

      Hi Mervyn. What is your effective date for your policy? If you policy is not to start until 4/1/14, then you will not be able to register your account until then. We hope this helps. If you still need assistance, please send an email with your name, date of birth, and phone number to socialmediasupport@floridablue.com. Thank you – Jonathan

  126. Max

    Dear Sir/Madam,

    I signed up for my policy which began on 1 March on 24 January 2014. To date I have not been sent my policy. I have been sent a letter conforming my policy, a short version of my coverage, some propaganda about Affordable Care raising costs (my base policy cost actually went down almost 30% with much better coverage) and my membership cards. What do I have to do to be sent my policy? Why do you say “This isn’t a complete list. Check your policy or plan document for other excluded services” if you do not give the policy holder a policy? This gives the impression of a deliberate attempt to harass Affordable Care policy holders by not providing information. I have never had policy where the insurance company did not send the policy to me immediately after confirming my enrollment and paying my fees. Please explain.

    Reply
    • Rosemarie Ganoe

      I would think that if you register at the Florida Blue website…you could find out all you need to know about your policy….just a thought

  127. Anna L Maloy

    I will also include my phone number XXXX
    After reading all the comments below I realize after 30 minutes on hold no one is going to take my call
    The apology responses are identical, clearly computer generated, and show no indication you have a commitment to customer service
    I too would like my ID card, plan number XXXXXX
    Thank you

    Reply
    • Florida Blue

      Florida Blue

      Hi Anna. For privacy reasons, we are removing your personal information from this post. Please rest assured that each response is coming from an actual human being. The socialmediasupport@floridblue.com email address is also monitored by real people who are more than happy to assist. Thank you!

  128. Lisa Babyar

    I got insurance thru florida blue in Feb. I have tried several times to set up my account on line but it says the information I put in is not what ya’ll have on file and won’t let me log in. I called the help line after 1 hr 45min on the phone I finally talked to a person who said the agent had put my birthday in wrong, they assured me it was fixed. It is not fixed I still can not log in or make a payment. I sat on the phone friday for hours until ya’ll hung up on me. I have a prepaid phone and can not keep staying on hold with no results.

    Reply
    • Florida Blue

      Florida Blue

      Hi Lisa. We replied to your comment from Facebook. Please follow the steps listed there in order to get assistance. Thanks! – Jonathan

  129. Patricia Houser

    My coverage is supposed to go into effect on 4/1/14.
    I will need to fill a prescription on that date. But my card has no “effective date”.
    Can you assure me my coverage is in effect on 4/1/14?
    Thank You-
    P. Houser

    Reply
    • Florida Blue

      Florida Blue

      Hello Patricia. Thank you for contacting us. We have sent your ID # over to our care department and we’ll contact you to help with this matter. Thanks! -Jonathan

  130. D. Mitchell

    The phone payment system has not been working for 3 days now to make initial payment that is due according to my payment reminder letter by 03/26/14. By the time I enter ss# and birthdate and hit the prompt to make phone payment it states “having difficulties call back later” The letter I received also states to go to https://service.healthplan.com/floridablue/binder and use the “application ID #” at the top of the page to set up account. It does not recognize that number or the last 4 of my social security #. I have been on hold for 45 minutes at a time. I cannot even pay the first premium at this point and am panicked. Please advise.

    Reply
  131. crystal jordan

    when we get insurance cards do we just get 2 with my husbands name or will i also get one with my name on it as well?

    Reply
    • Florida Blue

      Florida Blue

      Hi Crystal. thank you for contacting us. The cards will only show the policy holder’s name. When you go to the Dr. or pharmacy, they will be able to see that you are under the plan. I hope this helps. – Jonathan

  132. mahilena

    The wait time for either making a payment or getting member services is unreal…like two hours on phone
    I did make my payment thru automatic service, when I called for member ID after waiting for again about an hour and close to 9:00 pm the lady that answered attitude was not too pleasant…after explaining what I wanted she did not want to even look up my records and told me to wait 3 days, which is what I was told first time I enrolled…I said I had just spoken to the payment person and he had my records, she said she understood but again she could not pull my records, I asked her for a supervisor and she transferred my call to the healthcare.gov…unbelievable ..I have worked in call centers and even when calls are answered near quitting time still you have to provide professional service even if it takes you after your quitting hours…this is going to hurt your company ….very poor service…anyways I need a termporary ID asap

    Reply
    • Florida Blue

      Florida Blue

      Hello Mahilena. Thank you for contacting us. We apologize for the lengthy wait times on the and customer service issues on the phones. Please send us an email with your name, date of birth, and phone number to socialmediasupport@floridablue.com. We will contact you to help. Thank you – Jonathan

  133. William Tighe

    Why is my coverage grace period over mad I cannot obtain prescriptions at my copay price I need medication today I am out! My premiums see current and I am forwarding proof of income as soon as I can access a copy or fax I don’t own one.

    Reply
  134. Lynn Santilli

    I have notified both you and the healthcare navigators that my birthdate is wrong. This has been going on since January and now, after being told by your member service reps to use the insurance with the wrong birthday, I am getting calls from the hospital that I have no insurance. I have spoken to several people in both places yet my birthdate is not corrected yet. I am so tired of being on hold to speak to member service and getting no help.

    Reply
  135. Rosemarie Ganoe

    at first it wasn’t working at all…when I finally get to use it…payment by a VALID card and clicking submit…it doesn’t go any further and is asking for my checking account info…which I would never give out like that. Could someone please fix the problem or I need another way to pay…through invoice or through your actual site. My insurance was being expedited because I am losing current coverage March 31st.

    Sincerely,
    Rosemarie

    Reply
    • Rosemarie Ganoe

      sorry i meant to say I completed process through the government website…having trouble paying

  136. armand pelletier

    I bought health insurance on March 4, 2014 and waiting for my ID card in the mail.

    Reply
  137. Joan Nameth

    received a letter from you assigning a primary care physician Monical Mark, I have a primary physician who is James E Lemire MD Who is in your list of approved Dr. and confirmed by your agent Adriene Codelia. Independent agent with Sunsure Insurance a local Agency for Florida Blue. Please make this change and confirm——–Thank You Joan Nameth

    Reply
  138. sylvia sheppard

    someone need to call me please.I HAVE PROBLEMS WITH FLORIDA BLUE LIKE THE REST OF YOUR CUSTOMERS. I CANT SIGN IN ETC.

    Reply
    • Florida Blue

      Florida Blue

      Sylvia, our apologies for the inconvenience and our late response! We’d like to connect with you tomorrow (Sunday Mar 30) if that works for you. Just email us your full name, date of birth, member ID (if you have one), telephone number and how we can help you to socialmediasupport@floridablue.com. Thanks so much.

  139. Patrick Keeney

    I am enrolled in a new plan through the Health.gov web site.the new plan is with you .what shall I do to ensure a smooth transition from my current plan to the new plan I received through subsidy at Health .Gov.

    Reply
    • Florida Blue

      Florida Blue

      Patrick, thank you for selecting Florida Blue, and we appreciate you being proactive! At this point, the folks at healthcare.gov will need time to process and verify your application before they send us your information. Rest assured, since you enrolled prior to the March 31 deadline, you will definitely be covered with your new plan. Until we have your enrollment information in our systems, we can’t assist you directly. But you can call the 24/7 helpline at healthcare.gov if you have any questions or concerns. Reach them at 1-800-318-2596. Enjoy the rest of your weekend.

  140. Darlene Prado

    I need my member I’d number. I just made my paymentbfriday. It’s important.

    Reply
    • Florida Blue

      Florida Blue

      Darlene, we had forwarded your comment onto our service team earlier today and believe Tommy attempted to contact you. We edited your comment here on the blog to remove your personal information, but let us know if there is anything else we can help you with. Thank you.

  141. Cali

    Hello,

    I understand you are very busy. Thank you for your time and helping us laymen (and women) navigate a very confusing industry.

    Question-

    I have not been able to find EXACTLY what happens when someone has a pre-existing condition.

    They have had continuous health coverage but are concerned if they change policies a waiting period will apply. I have reviewing the Summary of Benefits and see the itty bitty disclaimer that says a 365-day wait period MAY apply (MAY apply??? and then no further info to be found??) but then it goes on to state that you must see your policy for more detail. That means you have to purchase the policy first. SO NOT HELPFUL!!!! and very tacky.

    So…. what’s the scoop with regard to pre-existing conditions and waiting periods? EXACTLY please.

    Thanks much,

    Cali

    Reply
    • Florida Blue

      Florida Blue

      Cali, we appreciate you coming to us with this specific question and can certainly provide all the information you seek. We’d like to have one our of agents contact you tomorrow. Can you email socialmedia@floridablue.com with your full name and number where we can reach you? Let us know your preferred time of day to take our call too. Thank you for considering Florida Blue!

  142. Matt

    I am trying to find out if my medication is covered under the Florida Blue HMO Silver level plan through Healthcare.gov. Thank you.

    Reply
    • Florida Blue

      Florida Blue

      Matt, thank you for coming to us with your question. We edited your comment to remove your protected health information, but you can email us your full name, your specific benefit question and your phone number to socialmedia@floridablue.com. That is a secure channel and your personal information will not be disclosed. We’ll have an agent contact you directly tomorrow once we receive it. Thank you so much.

  143. Vincent

    Hello

    I already made my initial payment. How do I get my id number? Please tell me how to get it.

    Reply
    • Florida Blue

      Florida Blue

      Vincent, thank you for selecting Florida Blue for your coverage! We edited your comment since it contained personal health information, but we can answer you directly if you please email us your full name, date of birth (so we can locate your record) and telephone number to socialmediasupport@floridablue.com. Note that member IDs can take up to two weeks to mail, but we can provide a temporary number to you by phone or email. We hope this helps. Thanks so much.

  144. Brianna Klein

    I need a copy of my id cards and to find out about my coverage and the online site will not let me do any of this

    Reply
  145. Susan

    All I want to do is make my payment. The phone systems does NOT work. Keeps asking me for a case number. I want to look up doctors but I have to wait to register??? This s a horrible system. I hope the coverage is better. So does this mean I have to go the agency I signed up with to make my payment?

    Reply
  146. ricardolarrocha

    it is not possible to make a payment nobody answer the phone after waiting more than 30 minutes hearing music on the richt menu choice

    Reply
  147. Andrea

    This is almost a joke. I have been trying for a week to make my first payment. It’s been two weeks since I’ve signed up and not so much as a piece of paper has come in the mail. I’m highly doubtful that anything will show up before May 1st. At this point I’m not sure it was even worth all of the trouble I went through to get signed up for this horrible insurance plan.

    Reply
  148. Diana

    Plan is scheduled to go into effect tomorrow. No benefit cards or anything. Just a bill that I paid immediately. Tried to email, and it would not process. Call wait time is over two hours.

    Reply
  149. Denise P Sanderson

    I have been on hold at Florida Blue and have been unable to make my first initial payment. What will happen if I do not get through today?

    Reply
    • Florida Blue

      Florida Blue

      Hi Denise. We can still help you. Because you have started the process before the deadline, we should be able to ensure that you get covered. Pleaseemail us your name, date of birth and phone number to socialmediasupport@floridablue.com and we’ll get you the assistance you need. Thank you – Jonathan

  150. Jason Steel

    Hi, I signed up, paid, got my ID cards quickly, and am supposed to have coverage as of today, I received an email today to sign in through the site…but…I can’t sign in to the website. It says it is unable to do this. But in the many answers above you’ve given others, it specifically says today is the day we should be able to log in, and obviously the email I received was for that reason.

    However, you’ve stated that being unable to log in means you’re policy isn’t active yet. So does this mean my policy is not currently active, even though I’ve successfully paid my premium, gotten my ID cards, and am supposed to be insured as of today?

    Reply
  151. Ann

    I signed up for coverage a week ago through healthcare.gov, with an effective date of my policy of 4/1, due to losing employer sponsored coverage. When I called to pay my initial payment I was told to call back in 2-3 days, to allow time for my information to be transmitted to FB. When I called back on Friday I selected the option to pay by phone. During this payment process, the auto payment phone system disconnected. I called back and was able to complete the transaction. That evening, I discovered my bank account was showing two payments – but I had authorized only one through the successful, second call. Upon calling customer service, I was told there was nothing that could be done about the duplicate payment, and that it would simply reflect a credit on my insurance account. I cannot afford to pay two premiums in the same month. I called my bank, and they advised if FB would join a conference call to confirm the duplicate payment, the bank would be able to return the duplicate payment. The FB rep refused, and would not allow me to speak with a supervisor to see if this could be resolved. Now I will have to go to the effort, and expense, of having my bank return the second charge.

    I had a very vital doctor’s appointment scheduled for the 1st of April. I called yesterday, March 31, to get my new policy number, so I could provide that to the doctor. It was confirmed that my policy was effective April 1, and that my premium had been paid, but I was told that I didn’t have a policy number yet. Apparently Membership and Billing was 8-9 days behind in issuing the numbers, and that I would have to pay for the doctor’s appointment out of my pocket and be reimbursed. The doctor’s office would not ‘hold’ my account until the number was issued, so the appointment was cancelled, since I could not afford to pay duplicate premiums for a policy in effect April 1st, and also pay out of pocket for an appointment scheduled April 1.

    Needless to say, this has been an extremely frustrating experience.

    Reply
  152. Marie Diaz

    I have been trying to register my 15yo daughters account so that I can make a payment but it will not allow me getting error of must be 18 to use this feature. Then every time I tried to make a payment over the phone it would not allow me to do it either. I understand everything is extremely busy right now, but something needs to be done so other parents do not have to go thru this every month. Please help! Signed very frustrated Mother!

    Reply
  153. Nancy Anderson

    I’ve been on hold twice for thirty minutes!!! I don’t have the time to spend on hold just to request paper copies of my policies, etc. sent to me on a USB drive. I’m a new member. Is there any other way to request those paper copies? (Many posts in this blog scare me about hold wait times and Blue service.)

    Reply
  154. Shirley McCombs

    I have tried to log in to new member website and tried to make a payment by phone and can do neither. My insurance started today and payment was due today. Please advise me what to do. Thank you,

    Reply
  155. Jacqueline Conner

    First you wouldn’t take my money, I tried 4-5 times to pay my premium over the phone. Last attempt was to mail a check. You got it and you cashed it but still showing received then returned. Getting past due notices. I’m sick of it! Get it together or give me back my money.

    Reply
  156. Kelly Woodbury

    I need to see a Dr. but I don’t have my ID card or numbers. I paid for my insurance but I can’t go to the Dr. ANd I am worried I will get worse.

    Reply
  157. Jean Shaughnessey

    I had assistance from an ACA rep from Washington on MARCH 18th. My change in coverage was made on MARCH 19th. I was assured by the Marketplace that I would have coverage APRIL 1. Now I find that I have NO COVERAGE AT ALL. Everyone I speak with blames some one else and no one takes responsibility and does the job. I am assuming that my original coverage was cancelled in March as I have not had any withdrawal for premium from my account. It has been a case of pass the buck. I was told that my call was being transferred to a supervisor as I requested to a Marianne Miller. SURPRISE..she is not answering calls! Is this whole insurance program a farce? I have been waiting since MARCH 18th for a bill or insurance cards. Guess it is time to call the Whitehouse AGAIN.

    Reply
    • Florida Blue

      Florida Blue

      Jean. we are apologize for your negative experience and we want to offer you additional help. Can you please email us at socialmediasupport@floridablue.com with your full name, date of birth, any policy information you may have (i.e. binder payment receipt, etc.) and phone number where we can contact you. Thanks Sharon

  158. Jennifer Jones

    I am inquiring about the processing of my application due to filing march 30 before the Obamacare deadline.

    Reply
    • Florida Blue

      Florida Blue

      Hello Jennifer, call 1-800-876-2227, your local agent or visit a Florida Blue Center – we’re here to help! Thanks Sharon

  159. vincent

    Just want to give my opinion…My insurance was effective 4/1 today I called bcbs…no problem they gave me my I’d number and I am able to log in.

    Everyone has to understand… Bcbs is swamped… So a little extra time us needed.

    I am very happy with the service I received from bcbs…yes..it took a few days…but with as many new members as they have and tens if thousands if phone calls…they did okay in my opinion.

    Reply
    • Florida Blue

      Florida Blue

      Thank you Vincent, we are doing our best to get to everyone and provide the quality service we are known for. We appreciate your comments.

    • Florida Blue

      Florida Blue

      Sally, thank you for letting us know you still need your member ID. We’ve modified your comment to remove and protect your personal information, but we can tell you it can take upwards of two weeks for us to process your enrollment and issue your card. If you do not have it within that window, please email us directly at socialmediasupport@floridablue.com with your full name, date of birth and address so we can research. Thank you so much.

  160. Mark Weber-Bodzislaw

    I have recently lost my job and have $0.00 income. I need to ask you to review my premium costs, please.

    Reply
  161. Susie Finelli

    Could you please send me an email with my member ID #?
    Thank you,
    Susie Finelli

    Reply
  162. Rod McPhail

    I’m trying to get into the website FloridaBlue and it won’t let me–We have the new insurance and I have signed up with user id and password. please help – mabe I am going intothe wrong site>>>

    Reply
    • Florida Blue

      Florida Blue

      Hello Rod. We’re sorry to hear that you are experiencing trouble with the website. Please send an email with your name, date of birth, and policy number to socialmediasupport@floridablue.com. We’ll have someone contact you and troubleshoot this issue with you. Thanks! – Jonathan

  163. consuelo fernandez

    I already registered and went to the pharmacy to pick up prescriptions and they told me my card was expired. my coverage started april 1, 2014.
    please advise.
    thank you.

    Reply
  164. Phyllis Wooten

    I am a member of Blue Medicare and I would like to get to the website to print out a new member card until my card arrives. Could you help me with that?

    Reply
    • Florida Blue

      Florida Blue

      Hello Phyllis, many situations are different and we would like to talk you through your personal situation. Please note you will be unable to log on to your account until the effective date of your policy. If that date has passed, please email us at socialmediasupport@floridablue.com with your full name, policy information and primary contact phone number. Thank you, Sharon

  165. Megan

    I have recently as of the end of March, signed up for insurance and have made my first payment. I would like to know what how long it will take for me to get my member handbook and id cards? I know that my plan does not start till the 1st of May but I would like to start making appts and be able to use my insurance during May! This is my 2nd attempt to contact your company regarding this matter and I have not yet got a response!

    Reply
    • Florida Blue

      Florida Blue

      Hello Megan, you should receive your welcome information, including id cards within 15 business days after your payment is applied to the account. Please note, you will be unable to access your member information online until May 1st, which is the effective date of your policy. Thanks

  166. Amy

    I enrolled in a Florida Blue plan via healthcare.gov, and now I am being asked to make a payment. This is fine however I do not need coverage to be effective until July 1,2014. I called Florida Blue and was referred back to healthcare.gov who states its up the insurance carrier to change the effective date on their own plan. Please advise as I have sat on the phone for hours now and still no answer.

    Reply
  167. Vicky

    I have tried to set up the first payment for a May 1 policy and your system can not process it. Reps on the phone say Florida Blue is having problems with recent enrollees with a certain Case ID #. When will this be fixed?

    Reply
    • Florida Blue Support Team

      Florida Blue Support Team

      Vicky,

      We are sorry that you are experiencing these difficulties. Could you please contact socialmediasupport@floridablue.com with with your full name, member id and contact phone number for additional help and we will be able to inform you when this will be corrected. Thanks, Victoria

  168. Deborah Zeis

    I haven’t received my cards because it is missing my unit number on the address, please enter the unit number and send my cards please.

    Thanks
    Deborah Zeis

    Reply
  169. Michellle

    Trying to get on the section of my account where I can view/pay my bill but when I click on “pay my bill’ it automatically logs me out. HELP!

    Reply
  170. Carol Baldwin

    I have my cards…I’ve put in the required information for registration in every way possible. Excluding the letter prefix on my member number (as required)…I cannot register. Grrr…I need a receipt for my first payment to you. I received NO EMAIL with a receipt for the almost $700 I paid! I need to get registered!

    Reply
  171. Joy Barnes

    I have registered and paid first instalment of Health Insurance for myself andmy husband Graham Barnes. I received two ID Membership cards in the mail today both with my name on it. Please could you send one for my husband Graham Eric Barnes.

    Thank you

    Reply
    • Florida Blue

      Florida Blue

      Hello Joy, we have deleted some of your information as it contained personal information. Is cards are sent in the name of the primary policy holder. Therefore,, if the policy is under your name, the ID cards will be so as well. Thanks Sharon

  172. Max

    I signed up for my health insurance on 24 January 2014 to begin 1 March 2014. I have made multiple requests for my benefits booklet and have had two written responses to my requests. Each time I have been told they will send the benefits booklet to my address within 10 days. Each time I have waited more than three weeks before sending another request. I have never received the benefits booklet. I have received other correspondence from BCBS. Do benefits booklets really exist and, if so, who gets sent these? It also took 2 months and multiple requests to be sent (via email) my policy and I have never been sent a hard copy. Please send the benefits booklet or at least admit that it does not exist and will never be sent.

    Reply
    • Florida Blue

      Florida Blue

      Hello Max, please email us at socialmediasupport@floridablue.com with your full name, member information and contact info. Your membership information came in a welcome kit with a USB that contained your contract. The benefits information can also be found on our website under the members section. Thanks

  173. David Westbrook

    I am starting with a new orthopedist. Do I need to have t authorization from my Primary Care Physician? I have Florida Blue supplemental insurance.

    Reply
  174. Jessica Wimberley

    also, when I paid, it didn’t say anything about a temporary ID # or when I would receive any info or anything. :(

    Reply
  175. Florida Blue

    Florida Blue

    Jessica, did you receive a confirmation of your payment? If so, you should receive your welcome information, including id cards within 15 business days after your payment is applied to the account. Please note, you will be unable to access your member information online until the effective date of your policy. If you did not receive an acknowledgment of your payment, please email us at socialmediasupport@floridablue.com with your name, any information you may have and a contact phone number for additional help. Thanks

    Reply